Sliggy Media Privacy Policy

Effective Date: October 13, 2026
Last Updated: October 13, 2026

Sliggy Media ("Sliggy Media," "we," "us," or "our") operates https://sliggymedia.com and provides Catch, a missed-call text-back and AI-powered appointment-booking service for home-service businesses.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

Contact: saifallah.m.ansari@gmail.com
Business Address: 45 Butts St, Newton Upper Falls, MA 02464

1. Information We Collect

Business Clients and Website Visitors

When you visit our website, request a demonstration, register for Catch, or become a Client, we may collect:

• Names, business names, and contact information.
• Business telephone numbers, addresses, operating hours, and service information.
• Account credentials and dashboard activity.
• Subscription, billing, and transaction information.
• Communications with our sales or support team.
• Website usage information, IP addresses, device information, and diagnostic logs.

Payments are processed through Stripe. We do not store complete payment card numbers.

End Customers

When an individual calls or texts a business using Catch, we may process:

• Telephone numbers.
• Names and service addresses.
• SMS messages and call content.
• Descriptions of requested services.
• Appointment dates, times, and booking information.
• Call and message metadata, including timestamps, delivery status, and routing information.
• Call recordings and transcripts, only where a Client has enabled that feature.

End Customers interact with Catch on behalf of the business they contacted.

2. Our Role in Processing Information

For End Customer information processed on behalf of a Client, the Client determines the purposes and means of processing and acts as the controller or business, as applicable under privacy laws. Sliggy Media acts as the processor or service provider and processes that information under the Client's instructions and our agreement with the Client.

For information collected through our own website, sales communications, billing, and account administration, Sliggy Media acts as the controller or business.

Our own AI voice and SMS demonstration and sales line is operated by Sliggy Media. We are responsible for information collected through that line.

3. How We Use Information

We use information to:

1. Provide missed-call text-back, automated conversations, and appointment booking.
2. Understand service requests and collect information necessary for appointments.
3. Deliver messages and calls through telecommunications providers.
4. Operate Client accounts, dashboards, billing, and customer support.
5. Detect abuse, troubleshoot errors, and maintain security.
6. Comply with legal obligations and enforce our agreements.
7. Respond to inquiries about Catch and provide requested demonstrations.

We do not use End Customer information for advertising or independent marketing. We do not use Client-controlled End Customer data to train general-purpose AI models.

4. SMS Privacy and Consent

Mobile phone numbers, SMS opt-in information, and SMS consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing purposes.

We may provide phone numbers and message information to telecommunications providers and other service providers only as necessary to deliver communications, operate Catch, maintain security, or comply with law. These operational disclosures do not permit recipients to use SMS consent information for their own marketing.

Catch sends transactional and customer-service messages related to calls, service inquiries, and appointment scheduling. It is not used for promotional campaigns.

Recipients can opt out by replying STOP and can get help by replying HELP. Message frequency varies based on the interaction. Message and data rates may apply. See our SMS Terms at https://sliggymedia.com/sms-terms.

5. AI Processing and Automated Communications

Catch uses artificial intelligence to interpret messages, identify service needs, generate responses, and assist with scheduling. AI systems may process personal information included in conversations, including names, addresses, telephone numbers, and service details.

AI-generated responses may be incomplete or inaccurate. Clients are responsible for reviewing appointment information and verifying important details. AI-generated content is not professional plumbing, electrical, HVAC, medical, legal, or emergency advice.

Automated voice and text interactions are identified as automated, and we provide legally required disclosures.

6. Service Providers and Subprocessors

These providers process information only as necessary to deliver their services and are bound by their own agreements and privacy commitments. We will update this list when it changes.

7. Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion.
• Obtain a portable copy of certain information.
• Opt out of sales, sharing, targeted advertising, or profiling.
• Withdraw consent where processing relies on consent.
• Appeal a denied request.

We do not sell personal information or share it for cross-context behavioral advertising.

For End Customer information controlled by a Client, contact the business you originally called or texted. Requests sent to saifallah.m.ansari@gmail.com will be reviewed and, where appropriate, referred to the relevant Client.

We verify requests as reasonably necessary and respond within legally required periods. We do not discriminate against individuals for exercising privacy rights. Some information may be retained when required or permitted by law.

8. Data Retention

We keep personal information only as long as reasonably necessary.

When a Client terminates, End Customer information is deleted or returned within 30 days, subject to legal retention requirements and backup cycles. We may retain limited information needed to document opt-outs, prevent prohibited communications, comply with law, or resolve disputes.

9. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we process, including encryption in transit, access controls, authentication for administrative access, logging, and backups. No internet-connected service can be guaranteed completely secure. Clients are responsible for protecting their account credentials and promptly reporting suspected unauthorized access.

10. Cookies and Website Technologies

Our website uses only cookies and similar technologies that are necessary for functionality and security. We do not use advertising cookies or cross-site tracking. If that changes, we will update this policy and provide any required choices.

11. Children's Privacy

Catch is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If we learn we have, we will delete it.

12. International Processing

Our providers may process information in the United States or other countries. Where applicable law requires safeguards for international transfers, we implement them.

13. Data Breaches

We investigate suspected unauthorized access or disclosure and notify affected Clients, individuals, or authorities when required by law and our agreements.

14. Changes to This Policy

We may update this policy as our services or legal obligations change. The updated policy will show a revised date, and we will give notice of material changes where required by law.

15. Contact

Sliggy Media
Email: saifallah.m.ansari@gmail.com
Address: 45 Butts St, Newton Upper Falls, MA 02464
Website: https://sliggymedia.com

For information collected through a business using Catch, contact that business directly when possible.